What is our return policy?
In online shopping, an individual has the right to return the product (which is understood as informing us about it and shipping the items back to us) within 14 calendar days after the receipt of the ordered product.
How do I start the return process?
Send an e-mail to [email protected] specifying the order number and the product that you wish to return.
– send the item you wish to return together with the receipt or a proof of payment to:
DailyArt, Aleja Wojska Polskiego 27/38, 01-515 Warsaw, Poland
*When sending the package by traditional mail, remember to keep the proof of mailing! You might need it if there is a problem with the shipment.
How do I get my money back and how long does it take?
The refund is usually completed within 14 days after the returned items have reached us. The form of the refund depends on the payment method selected upon the placement of the order.
Cookies, yes please!
How can I pay for the products?
You can pay by PayPal. If you don’t have a PayPal account, you can use it to pay through it by card.
Can I request an invoice?
Sure, if you haven’t done it while checking out, please contact us at [email protected]
When my order will be shipped?
We complete your orders within 1-5 business days from the moment of crediting our PayPal account with the payment, depending on the availability of the selected products. It means that the shipment will be dispatched not earlier than on the second day and not later than on the fifth day after we have received the payment.
Where does my order ship from?
How long does the delivery take and what are the shipping costs?
Our products are manufactured in Warsaw, Poland. We deliver our goods all over the world, we usually need 1-5 days to ship the product to you. The shipping cost depends on the total weight of the package, the country of shipment and fuel fees. In order to check for precise shipping cost, the chosen product must be added to the cart.
We use DHL Express, which means that our packages should reach their destinations within 1-7 days.
Europe, United States – DHL Express – (1-3 days)
*United Kingdom – please note that from January 1st 2021 because of the Brexit situation the shipping costs will be higher than previously, also the shipping time may be longer than usual.
Rest of the world – DHL Express – (3-7 days)
Poland – Courier chosen with Furgonetka – (1-3 days)
After finishing your order you will receive an email with your tracking details.
Please keep in mind that the time of delivery can be exceeded at “holiday rush” – December – beginning of January.
*Some countries may charge customs and duties for your parcel. You are responsible for these customs and duties charges.